CommSecIRESS support - Unable to login, goes to a blue screen (user@company)

If you come across a blue login screen (as shown below) when you are trying to login to CommSecIRESS this is most likely to be caused by outdated temporary files and cookies. Instructions for clearing these files, depending on your operating system, are provided below.

  1. Open Internet Explorer
  2. Click the Tools menu (or 'alt+T') and select Internet Options
  3. Click the Delete button in Browsing History
  4. Select Temporary Internet Files and Cookies
  5. Click Delete, then close Internet Explorer and restart the browser

  1. Click Settings in the toolbar, then select Tools and Clear browsing data
  2. Ensure Obliterate the following items from is set to the beginning of time
  3. Enable Empty the cache and Delete cookies and other site data
  4. Click Clear browsing data, then close Google Chrome and restart the browser

  1. Open Safari
  2. Click the Safari menu and select Reset Safari
  3. Select Empty the cache, Remove all cookies and Close all Safari windows
  4. Click Reset

If you are still experiencing difficulties, please call CommSec on 13 15 19 or +61 2 9115 1417 if calling from outside Australia (Monday to Friday, 8am to 7pm, Sydney time) and a Equities Associate will be able to help you. 

Answers others found helpful

How do I troubleshoot a problem with CommSecIRESS?

Most issues that arise with CommSecIRESS are caused by outdated information stored on your computer. Deleting temporary internet files in Java and deleting temporary internet files and cookies from...

What is the CommSec app?

The CommSec app is a mobile application that you can download to your iPad, iPhone or Android smartphones, to access the CommSec trading platform. This app is optimised for smartphones and the iPad...

Follow us on:

Download the CommSec App

© Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 (CommSec) is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommSec is a Market Participant of ASX Limited and Cboe Australia Pty Limited, a Clearing Participant of ASX Clear Pty Limited and a Settlement Participant of ASX Settlement Pty Limited.

The information on this page has been prepared without taking into account your objectives, financial situation or needs. For this reason, any individual should, before acting on this information, consider the appropriateness of the information, having regards to their objectives, financial situation or needs, and, if necessary, seek appropriate professional advice.

CommSec does not give any representation or warranty as to the accuracy, reliability or completeness of any content on this page, including any third party sourced data, nor does it accept liability for any errors or omissions.

Top