The person I share a CommSec joint account with has passed away. How do I unlock the account to receive dividends and other proceeds?
If you have recently lost someone close to you, we understand this may be a very difficult time. Below, you will find a guide on how to best manage a joint CommSec account after their passing.
1. If someone you share a CommSec joint account with has passed away, we ask that you notify us as soon as possible.
2. Upon notification, we will lock the account to ensure the protection1 of your holdings until a certified copy of the Death Certificate has been provided to us.
3. Once this has been received, we will transfer the holdings to the survivor's account. This will mean that unfortunately, any proceeds from the account, such as dividends or accrued interest, cannot be accessed through CommSec.
It is still possible to access these funds, but it will need to be requested by the Estate Executor through the relevant share registry. You may need to provide the share registry with new details, such as an updated tax file number, dividend plan and banking instructions. We recommend contacting the relevant share registry to confirm how to manage this.
Need help understanding some of the key words we used in this article?
Familiarise yourself with these words below:
| Technical term | Definition |
|---|---|
|
Executor |
An Estate Executor is the person/s named in the Last will and testament to take charge of the deceased’s assets and property. |
|
Certified copy of a document |
A certified document must include the statement “I certify that this is a true copy of the original document” and include the full name, signature, date or certification and qualification/occupation of the certifier. |
|
Death Certificate |
A Death Certificate is an official document issued by the Registry of Births, Deaths and Marriages containing the information registered when someone passes away, including the date, place and cause of death. |
|
Last Will and Testament |
The Last Will and Testament (will) is a legal document in which a person specifies how they wish their estate to be distributed after their passing. |
We're here to help
If you have any questions, please contact us on 13 15 19 or +61 2 9115 1417 if calling from outside Australia, 8am to 7pm (Sydney time). Alternatively, you can email commsecestatesmanagement@cba.com.au.
Important information
1. Under ASX business rules, all CHESS holdings on individual and single trust accounts must be ‘locked’ on initial notification of a deceased estate. This means shares cannot be transferred or sold until all requirements have been satisfied.
