Introducing Two-Step Protect
- Log into your account using your Client ID and password, as you usually would
- Verify your details in one of two ways - either by entering a security code that we’ll send to you by SMS, or by answering a number of personal security questions you’ve already set up on your account
Online security is important in order to protect your account. This is why we take your account security seriously and have added extra security to your account to protect you.
Passwords can be compromised through the following common actions:
- Using the same password on multiple accounts, both with CommSec and other accounts you may have
- Downloading software from unknown websites
- Clicking on links in email messages, asking you to login
- Using a shared or public computers
Protecting your privacy and security when online is our priority. Two Step Protect will soon be mandatory, however if you do not wish to complete the additional authentication at that point in time, you can select the dismiss button and we will remind you again next time you login.
Remember that once you have successfully authenticated and elected to “Remember me on this device”, you will not be required to verify your login again unless you clear your internet browser cookies or attempt to login from another device or browser.
How can I access my account through Two-Step Protect if I am overseas or don't have mobile coverage?
If you are going overseas or unable to receive an SMS, you can still access your CommSec account through Security Questions & Answers at login.
To update your Security Questions & Answers, please log into your account and navigate to Support > Service Centre.
If you need to set-up Security Questions & Answers for the first time and don’t have SMS security, please call CommSec and we can help you through the process.
You will only require either SMS Security or Security Questions & Answers to access your account through Two-Step Protect. We do however strongly recommend that you enable both to ensure the highest level of security and seamless experience on the CommSec website.
To register for SMS security, please log into your account and navigate to Support > Service Centre. If you are not able to access SMS security and wish to set up only Security Questions & Answers, please call CommSec on 13 15 19 (or from outside Australia +61 9115 1417) 8am to 7pm Sydney time, Monday to Friday and we can help you through the process.
When you log in to your CommSec account, you can select “Remember me on this device”. This will mean you only have to step up once unless you clear your internet browser cookies, or log in from a new device or browser.
Two-Step Protect will soon be a requirement, however if you do not wish to add additional authentication at this point in time, you will be able to delay this prompt using the “dismiss” button. We will remind you again on your next login.
If you toggle over from NetBank to CommSec, you will be required to complete the additional verification. Once you have successfully authenticated your login and elected to “Remember me on this device”, CommSec will not ask you for additional verification when you toggle between NetBank and CommSec unless you clear your cookies or attempt to login from another browser.
Two-Step protect will be enabled on the CommSec Mobile app shortly. We will provide further communication to customers when this enhancement for the CommSec Mobile app is available.
For any further assistance please call CommSec on 13 15 19 or +61 9115 1415 if calling from outside Australia (8am to 7pm, Sydney time, Monday to Friday) and a Client Service Officer will be able to assist.