Upon notification of a joint account holder passing away, we will lock the account to ensure it is protected¹, until all relevant documentation has been provided. This will mean that unfortunately, any proceeds from the account, such as dividends or accrued interest, cannot be accessed through CommSec.

It is still possible to access these funds, but it will need to be requested by the Estate executor² through the relevant share registry. You may need to provide the share registry with new details, such as an updated tax file number, dividend plan and banking instructions. Please contact the relevant share registry to confirm.

We’re here to help

If you have any questions, please contact us on 13 15 19 or +61 2 9115 1417 if calling from outside Australia, 8am to 7pm (Sydney time). Alternatively, you can email commsecestatesmanagement@cba.com.au

For more information on CommSec estate management, please click here.

Important information

1. Under ASX business rules, all CHESS holdings on individual and single trust accounts must be ‘locked’ on initial notification of a deceased estate. This means shares cannot be transferred or sold until all requirements have been satisfied.
2. An Estate executor is the person/s named in the Last will and testament to take charge of the deceased’s assets and property. The Last will and testament (will) is a legal document in which a person specifies how they wish their estate to be distributed after their passing.